Effective Date: [January 1st 2025]

This Privacy Policy describes how Trailer Sentry (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our Trailer Sentry products and services, including our website, mobile applications, and related services (collectively, the “Services”).

1. Information We Collect

We collect information about you in the following ways:  

• Information You Provide Directly:
  
  • When you register for an account, we collect your name, email address, phone number, and company information.
  • When you purchase our products, we collect your billing and shipping information.
  • When you contact our customer support, we collect your contact information and any information you provide in your communication.
  • When you use our Services, you may provide information related to your trailer, its location, and its status.
    
    
• Information Collected Automatically:
  
  • Device Information: We collect information about your device, including its operating system, IP address, and unique device identifiers.
  • Location Information: If you enable location services, we collect information about the location of your trailer.
  • Usage Information: We collect information about how you use our Services, including the features you use, the pages you visit, and the time you spend on our website and applications.
  • Sensor Data: Trailer Sentry devices will collect data from installed sensors. This may include temperature, door status, movement, and other information related to the trailer’s condition.
  • Video Data: If video monitoring is enabled, we will collect video and/or still image data.
    
    
• Information from Third Parties:
  
  • We may receive information about you from third-party service providers, such as payment processors and analytics providers.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Services.
• To process your orders and payments.
• To communicate with you about our products and services.  
  
   
• To provide customer support.
• To improve our Services.
• To monitor and analyze usage of our Services.
• To detect, prevent, and address technical issues.
• To comply with legal obligations.
• To provide alerts and notifications related to the status of your trailer.
• To provide video verification of events.
  
  

3. Sharing Your Information

We may share your information with the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us with providing our Services, such as payment processors, hosting providers, and analytics providers. 
• Authorized Service Personnel: In order to provide support, or installation services, we may share relevent data with our authorized service personnel.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. 
• Legal Obligations: We may share your information when required by law or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the acquiring company.
• With your consent: We may share your information with third parties with your consent.
  
  

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. 

5. Data Retention

We retain your information for as long as necessary to provide our Services and as required by law. 

6. Your Choices

• You can access and update your account information by logging into your account.
• You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
• You can disable location services on your device.
• You can request deletion of your account. Please note, deleting your account may limit access to services.
• You can request access to the data we store about you.
  
  

7. Children’s Privacy

Our Services are not intended for children under the age of 21. We do not knowingly collect personal information from children under 21.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. 

9. Contact Us

If you have any questions about this Privacy Policy please contact us.